Help & support

By The Dreamer team · Updated 8 October 2026

Find help for The Dreamer, listed as Dream Journal: Dream AI on the App Store. Choose a topic below, or contact the publisher’s support email.

Subscriptions & purchasesRestore, cancel, or request a refund.Account & data deletionExport first, then remove your information.Privacy & your dataUnderstand cloud, AI and diagnostics.Contact supportGet help with an issue in the app.

My recording will not start

Check that microphone permission is enabled for Dream AI in iOS Settings. Close any other app using the microphone and retry. If voice access requires Premium in your installed version, check your current entitlement or restore purchases. You can still capture the dream in writing while troubleshooting.

A transcription or summary failed

Check your connection and current premium access, then use Retry or restart processing if your installed version offers it. Avoid repeatedly starting the same request. In versions with local draft saving, your original entry can remain available while cloud processing retries. Do not delete an entry you want to preserve just to restart AI.

My dream has not synced

Return to a stable connection and reopen the journal. Check whether the app shows a pending sync or retry message. Local entries, drafts and cloud status depend on your installed version. Keep the app installed and export accessible entries before making changes that could remove device data.

I cannot find my journal on another device

In versions with guest journaling, add an email using Settings → Sign in with email on the original device, then verify the email code. Use the same email to recover that journal. A guest session without an email may not be recoverable from another device. Earlier releases may use a different account system; contact support before deleting the old app or journal.

My sign-in code has not arrived

Check the address and spam/junk folder. Use the most recent requested code, and allow time between requests. Do not send a code to support. If delivery continues to fail, include the account email and the approximate request time when reporting the issue.

Premium is missing after a purchase

Use the same Apple Account that made the purchase, then open Settings → Restore purchases in the app. Check iPhone Settings → your name → Subscriptions to confirm the subscription is active. If access still does not return, contact support with the product name and a redacted receipt or transaction reference.

How do I export my dreams?

In the current app, open Settings → Export my dreams and choose a destination in the share sheet. Store that copy somewhere you control. The readable export is separate from an account backup and may not include audio files. Features and labels can differ in older releases.

Reminders are not appearing

Check the app’s reminder setting and chosen time, then iOS notification permissions and Focus settings. Reminders are optional. You can turn them off in the app or iOS Settings.

Contact support

Email founder@levites.app with “Dreamer support” in the subject. Include your app version, iPhone model, iOS version, what happened and any error message. If useful, add a screenshot with private journal content removed. Do not include passwords, sign-in codes or payment-card details.

For privacy requests or a deletion issue, see account and data deletion and the privacy-rights section. The provider is LEVITES TECH LTD, company number 17059524, 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.